新航道济南雅思培训学校为了丰富学生的写作素材，特意整理了几篇雅思写作的范文供给学生参考。众所周知，即使考到这类话题，范文也并不一定适合毫无改变的出现在考试中，所以学生们还要自己深一步总结。

    When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support your answer.

    雅思写作范文：投诉的方式

    When I want to make a complaint about a defective product or poor service, I would rather make my complaint in writing. Writing a complaint allows me to organize my points of argument in a logical manner. If I'm really unhappy with the way I'm being treated, I want to present my reasons clearly. I don't want there to be any confusion about why I'm complaining. I like to list my complaints and then list supporting examples. That's the best way of making sure everyone is clear about what I'm saying.

    Putting my complaint in writing also ensures it won't seem too emotional. If you feel that you're been treated badly or taken advantage of, it's easy to lash out. Losing your temper, though, is a sure way to lose your argument. Yelling is very satisfying at the moment, but it only makes the person you're yelling at mad at you. It doesn't get them to agree with you or to offer help.

    There's also the issue of the person you're dealing with. If you complaint in person, you have to talk to whoever is there. Chances are that he or she isn't the person responsible for the defective product or the poor service. Often the people who take complaints are not the people in change, unless you're dealing with a very small business. Yelling at them isn't fair, and doesn't do anything to get a refund or satisfaction for you. You need to reach the person in charge. The best way to do that is in writing.

    Writing about your complaint and sending the letter by registered mail also gives you written proof. It's clear that you tried to settle the matter in a reasonable manner within a certain time period. This way, if you need to take further action, you have physical evidence of your actions.
    Writing a complaint has the advantages of organization, effectiveness, and fairness. That's why I prefer to write rather than personally present my complaints.

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