英文投诉信怎么写

　　日常的商品买卖过程中，并不是都会令顾客满意，当顾客面对商品不是很满意，需要调解的时候，写疯投诉信是不可避免的了。那么英文投诉信如何写呢?有什么需要注意的问题呢?

　　投诉信是向对方说明自己所受的不礼貌待遇或者不符合条例之举而表达自己思想的一种信件。这种信件是一封陈述自己所受到的不公的信件，在写作的时候要注意用词的达意以及用词的简洁性质。同时也要注意表达自己为表达自己的心情感受，当然也要在礼貌的表达方面一定要做好诠释，而且注意用词用句的语法的正确性。

　　一般说来，一封投诉信应包括三个最基本的方面：

　　1.投诉内容。一般放在信的开头。常用的表达法有：

　　I am writing to you about... which I received/bought ...

　　I am going to complain about ...

　　I am sorry to have to return with this letter... which I received/bought...

　　2.投诉原因。一般讲述对商品质量或售后服务不满意的地方。常用的表达法有：

　　When we checked..., we noticed...

　　When I took... out of the bag and examined... closely, I found...

　　When I unpacked... and tried to use it, it did not work.

　　3.希望得到的结果。常用的表达法有：

　　Please let me know what you intend to do in this matter.

　　I am returning... under separate post and look forward to receiving a full refund of...

　　In view of the inconvenience that this has caused, I feel you should...

　　我们来看看下面这篇范文：

　　Dear Sir/Madam,

　　I am writing to complain about a computer I bought from your online-store.

　　I purchased a computer from your store on Dec.7th, 2013 and it was delivered by your company to my house on Dec.7th, 2013. When we opened the box, we noticed there was two dents at the back of the computer and there are some scratches on the screen.

　　I would like you to arrange for another one to be delivered to me as soon as

　　possible. Otherwise, I would like to have my full refund.

　　Yours faithfully,

　　Signature

　　这篇投诉信的特点是用词准确、简洁。而且格式正确。最重要的是用简洁的词汇能够表达出自己因为什么事情而需要投诉，同时也表达了作者自己的要求及愿望。最后的签名也表现了自己的礼貌及真挚的情感。

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